All I wanted to do was to see how much it would cost to upgrade my analog cable to digital and the CSR couldn't even do that without trying to transfer me to Tech Support.
If they can't even tell me how much it would cost, how the hell can they run the rest of their company?
Addendum: After I hung up on Comcast, I went to their web site to see if I could answer the question, even though I no longer have any desire to upgrade my cable. The CSR told me a cable-card, necessary for my TiVo to get digital cable, would cost $7.50 a month. Holy crap! My reaction was that that was way too much. It really is too much. Turns out - according to their own web site - that the actual price of the cable card is $2.50 a month.
Again I ask, if the CSRs - the public face of the company - can't get the basics right, how bad are things inside Comcast? I can't believe I'm saying this: the day Verizon's FIOS is available on the poor side of Minnetonka, I'm signing up.